314.849.3320
South County Pediatrics
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    • Dr. Irma I. Ortiz Arroyo
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Missed appointments are becoming a huge problem in our practice. Please be respectful of our doctors' time and the time of other patients. If you are not able to keep your reserved appointment time please let us know as soon as possible so we can try to fill the time slot with another appointment.


Missed Appointment Policy
There is a $50 charge for missed appointments or any appointment not cancelled within 24 hours.

We do a courtesy reminder call the day before and we also send text and email reminders, but it is still your responsibility to remember your child's appointment day and time.

We understand these things happen from time to time, but if there are multiple occurrences where you do not call us in advance to cancel your appointment, you will be asked to find another provider for your child. We do not like to dismiss patients from our practice, so please be respectful and let us know if you cannot make it.

***Beginning on 1/1/2018 the missed appointment fee is increasing to $50 ***

Late Arrivals
If you are late for your appointment, it puts the doctor behind for all the appointments after you. We can work you in to our next available time slot, but it may not be with your primary doctor and/or you may be charged a missed appointment fee.

Acute Appointments
If you do not show for an appointment or you do not call to cancel, there will still be a missed appointment fee. Please be respectful and let us know if you can not make any appointment for any reason.

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